FAQs – HerbNJoy

Ordering FAQs

Do I need a medical recommendation or Medical Marijuana ID Card (MMIC) to order?

No, we accept all customers although medical customers with a MMIC do not pay sales tax, and in the Walnut Creek-area have a specially curated menu designed specifically for medical cannabis users. Click Here

Is my order confirmed after I check out on the website?

No! In order to ensure the best experience for our customers, one of our cannabis specialists will call or text you after the order has been placed online. It is important to enter a phone number we can reach you when entering your information as orders do not go out for delivery until we have communicated with the customer.

What taxes are charged?

All licensed cannabis sales in California include an excise tax. In addition to that, there is a tax from the city the store is located in. The final tax is sales tax. Your dispatcher can tell you the exact amount when confirming your order.

General FAQs

What payment methods do you accept?

All our stores accept cash payment while some also accept debit/credit payment with a $5 processing fee. Speak with one of our experts at your closest store to learn more!

What are your hours?

Each store’s hours vary, and can be found on that store’s location page found at the top. However, all our stores offer after-hours ordering where you can place an order overnight to be delivered first thing the following day. Get a pre-roll for a penny too!

What kind of ID do I need?

You will need to send us a clear photo of your government-issued ID like a driver’s license or passport.

Do you offer any special discounts?

We offer a 10% discount to seniors (65+) or veterans (with ID) which are in addition to whatever other promotions we are offering.

Do you offer a rewards program?

We do have a rewards program! Please inquire at your local store for more details.

Are your products safe? Have they been tested?

Every single product we carry has been rigorously tested to the highest standards, with all lab results confirmed per item and per batch.

What about returns or exchanges?

We understand that sometimes there may be a mistake in packing a product or a cartridge leaks. When this happens please don’t hesitate to call your local store and we will be happy to replace the item or issue you a refund (cards may take up to 10 business days).

Is my information secure?

Your transmitted data is kept safe using the highest encryption standard available: 256-bit SSL. This is the same technology that banks use to keep your account information safe. All account information you provide, including passwords and personal details, is protected using this technology.

What is the VIP club?

Our VIP club keeps you up-to-date on our latest promotions, deals, and exclusives! Join now by texting HERB to 411-669.

What are the risks associated with cannabis?

Read more on the topic here.

Has the FDA approved any medical products containing cannabis or cannabis-derived compounds such as CBD?

To date, the agency has not approved a marketing application for cannabis for the treatment of any disease or condition. FDA has, however, approved one cannabis-derived and three cannabis-related drug products. These approved products are only available with a prescription from a licensed healthcare provider.

The FDA has approved Epidiolex, which contains a purified form of the drug substance CBD for the treatment of seizures associated with Lennox-Gastaut syndrome or Dravet syndrome in patients 1 years of age and older. It has also approved Epidiolex for the treatment of seizures associated with tuberous sclerosis complex in patients 1 year of age or older. That means FDA has concluded that this particular drug product is safe and effective for its intended use.

The agency also has approved Marinol and Syndros for therapeutic uses in the United States, including for the treatment of anorexia associated with weight loss in AIDS patients. Marinol and Syndros include the active ingredient dronabinol, a synthetic delta-9- tetrahydrocannabinol (THC) which is considered the psychoactive component of cannabis. Another FDA-approved drug, Cesamet, contains the active ingredient nabilone, which has a chemical structure similar to THC and is synthetically derived.